Cancellations
Cancellation depends on order status.
Unpaid or pending-payment direct orders can be handled differently from paid, packed, shipped, or delivered orders.
Before Payment
If no payment is verified, cancellation may be safe and no refund is required.
After Payment
Paid cancellations require admin review and future refund workflow. No refund is automatic.
After Shipping
Packed, shipped, out-for-delivery, or delivered orders move into return or RTO review instead of direct cancellation.
Need help cancelling?
Share your order number with support. We will check the actual payment and fulfillment status before confirming the next step.