Policy
Refund Policy
Refunds should be visible, fair, and easy to understand.
Refund approval
Refunds are processed after the return reason, product condition, and order details are reviewed.
Charges
For change-of-mind returns, return charges may be deducted where applicable. For wrong, damaged, or defective products, Epic Luma bears the return cost.
Payment timelines
Once approved, refunds follow payment provider and bank timelines. Write to support@epicluma.com for status questions.