Policy
Return Policy
A fair return process that protects both trust and product quality.
Change-of-mind returns
Customers may bear return charges for change-of-mind returns. The exact process will be shown clearly through the active order channel.
Wrong, damaged, or defective products
Epic Luma bears return charges for wrong, damaged, or defective products when the issue is verified through the support process. Write to support@epicluma.com for help.
Inspection before restocking
Returned products are inspected before any item is added back to sellable inventory. Returned products are never auto-restocked.