Returns
Return requests are reviewed before approval.
Direct website return workflows are being prepared. Amazon orders should be handled through Amazon order support.
Review First
A return request does not mean automatic approval, pickup, refund, or restock.
Fair Return Charges
Customers may bear charges for change-of-mind returns. Epic Luma bears charges for wrong, damaged, or defective products.
Inspection Required
Returned items are inspected before any inventory or refund decision is made.
Check a Direct Order
Enter a direct Epic Luma order number to view return eligibility once database access is configured. This does not submit or approve a return.
For Amazon purchases, please use Amazon order support so the correct marketplace policy and payment record are used.